Frequently Asked Questions
- Questions about Flights
- Questions about Flight Groups
- Questions about scheduling
- Questions about privacy
- Questions about costs and refund policies
- Questions about Matches That Matter™
- What is a Flight?
A Flight is the set of three activities that are scheduled for a Flight Group (6 men and 6 women) to participate in. For example, a Flight was sent to the Alameda Naval Air Museum for three consecutive weekends to catalogue its 80 years of books, periodicals and military publications. More than half of your Flights will be volunteering on various community benefit projects with our non-profit partners. Other Flights will be cultural, educational or just plain fun. We strive to make all our Flights meaningful and clearly focused. You’ll see your prospective dates in real life, natural situations.
- How long is each Flight?
Flights are a series of three activities. Each activity lasts two to three hours. Your group meets 3 times over the course of 3 to 4 weeks.
- Can I attend more than one Flight?
Although it is possible to participate in two different Flight groups simultaneously, we ask you to respect the commitments you’ve made to your Flight group by attending all your scheduled activities. Once a scheduled set of activities has concluded, the process repeats and you’ll be given options for your next Flight.
- What sort of Flights will I go on with my group?
Our Flights are designed to be enjoyable and not overly taxing. We consider your preferences and provide opportunities for real accomplishment. We may work in a public garden, restore a creek, help out in a museum, take a cooking class or attend a tasting event.
- Do I get to choose the type of Flights I go on?
You'll be presented with three potential Flights that we think you'll be interested in. Based on your preferences and those of your fellow group members we create the Flight that works best for the group. Our Flights will be appropriate for your physical preferences. You will never be pressured to do anything that causes you discomfort of risks injury.
- How will I know that my Flights have been scheduled?
Our preferred method of contact is email. If you have a special need, we will happily contact you by telephone. Your privacy is important to us, and we will never embarrass you by leaving a message that may cause you discomfort with family, friends or co-workers.
- What about special events?
Some of our special events may be a single day activity, but you’ll be attending with previous Flight group members who you already know. You won’t be wandering around in a sea of strangers. We have a team continually arranging great Flight activities and single-day events.
We love getting new ideas for fun things to do from our members. We’ll continually adjust our offerings based on the feedback we get from you.
- What is a Flight Group?
Your Flight will be gender balanced and made up of compatible, eligible singles with complementary social styles. You can get to know others in your group while working on projects. Frequent contact lets you easily and comfortably transition from an acquaintance to a friend into a dating relationship.
- How will you determine my Flight?
Flight groups are created using the information you provide us about yourself when you become a Member. We use your questionnaire and your private interview to best understand your goals and to place you with other members.
- How many people will be in my Flight?
Most Flights have twelve people and are gender balanced. We find this to be a suitable number in general.
- How many Flight groups can I expect to experience?
The number of Flights you choose to attend is up to you; however, we recommend attending at least 3 Flights. When a new Flight group is forming for you, it’s easy to opt in or out.
- What happens if I meet someone on a Flight that I’d like to get to know better?
We encourage you to take your time getting to know your other Flight members. As the last scheduled activity in your Flight approaches, please do share contact information with anyone you want to stay in touch with. If something comes up that prevents this from happening naturally, Member Services can facilitate passing on your contact information to another Member after the last Flight concludes.
- What should I do if someone in my Flight makes me feel uncomfortable?
We strive to create an enjoyable and relaxed environment. Should you ever feel uncomfortable for any reason on a Flight, we strongly encourage you to bring your concern immediately to the attention of your Flight Host or afterward to Member Services. We can handle the matter in a number of confidential ways.
- How do I know if I will be comfortable meeting a group of new people?
Meeting new people for the first time can feel a little intimidating. Your Flights are designed with interaction in mind. We believe that the power of multiple, weekly contacts in a very natural and relaxed setting will overcome any shyness you may feel. We never want Members to feel like they need to be aggressive in getting to know other Members. Take your time and have fun.
Our Matches That Matter™ Flight Host will introduce you to the other Members of your Flight group and make sure you are comfortable. While we try to let the group dynamics run their natural course, your Flight Host is always there if you are having a bit of trouble mixing; just let us know.
- What if I’m hard to place into a Flight group?
At times, based on your stated preferences, we may find that we have a limited number of members with compatible preferences. If we anticipate having difficulty matching you based on what you and our other members are looking for, we’ll let you know early.
- How will I know that my Flights have been scheduled?
Our preferred method of contact is email. If you have a special need, let us know. Your privacy is important to us, and we will never embarrass you by leaving a message that may cause you discomfort with family, friends or co-workers.
- I have a busy schedule. How much time do I have to commit?
It takes less than an hour to complete a questionnaire and interview, and each Flight lasts approximately 2-3 hours, once a week. Since we plan all the logistics it saves you valuable time. Going on a 3-week Flight means you’ll become friends with a small group of eligible individuals in as little as 6-9 hours. The Flight group often chooses to go out for a meal together at the conclusion of the last segment of their Flight, but that is always optional.
- What if I can’t make a scheduled Flight?
We believe that frequency is important and attending the events gives this process time to work. However, we fully understand that the unexpected can happen and not every Member will be able to attend every Flight activity they are scheduled to attend. Please contact Member Services as soon as you know of a scheduling conflict and they will be happy to assist you.
- Will my membership information be kept confidential?
Confidentiality is one of our highest priorities. We do not share Member last names at any of our Flights or special events. Your personal information is kept confidential and your privacy is protected. Billing information will be listed as Matches That Matter, Inc. We will never post your picture on our website or in our advertising without your express written permission.
- Do you share my contact information with anyone?
We do not sell, trade or share our membership list with anyone – EVER!
- Why are there no online profiles?
Online dating has proven to be seductive in its promise to help you find someone quickly. But, people's real world experiences have proven frustrating and misleading. Dating profiles are attractive to computers, not people.
We remove the misunderstandings, biases and assumptions that are so common with online services. At Matches That Matter™, we do the work for you. We get to know you - your interests, your likes, your criteria. We use our expertise to assemble groups of compatible members for our small group activities.
- If I am interested in someone from my Flight, how can I get their contact information?
As the last scheduled activity in your Flight approaches, please do share contact information with anyone you want to stay in touch with. If something comes up that prevents this from happening naturally, Member Services can facilitate passing on your contact information to another Member after the last Flight concludes.
- What do I get when I introduce a friend?
If you introduce a friend of the opposite sex and you sign up for the introductory price of $199, once your friend signs up for $49, we will provide you a refund so that you only pay $49 as well. It’s our very best “get started” deal and you and your friend both enjoy the savings. Please be aware that you and your friend will most likely be matched into different groups. Click here for complete offer details.
- What does Membership really mean?
- What happens if I let my Membership expire?
We will notify you about renewing your membership prior to expiration. Should you choose not to renew all of your unused Flights will expire. Should you join the service again in the future you will be required to go through the enrollment process again. The cost to renew your annual membership is only $30.
- What’s involved in Enrollment?
- Are there any additional costs?
From time to time, we may offer a single day event that has a charge imposed by the provider of the activity. Examples of this might be a wine tasting, show entrance fees or a meal event. Our members have indicated that many of the fee-based activities were of particular interest to them. Participation in fee-based, single-day events is always optional. Of course travel to and from the event and Flight locations is covered by you.
- What if I change my mind? Can I get my money back?
You can get 100% of your money back anytime in the first three business days after joining. If you are unhappy with our service after going on two Flights please contact Member Services to share your concerns.
Our service commitment is primarily to create compatible Flight groups and manage Flights. We will make every effort to earn your satisfaction with our service, but we cannot guarantee you’ll find a suitable match in every Flight group.
Some optional Flights will be offered that have a small associated fee that goes to the third-party provider of the experience. We cannot refund those fees, but we will make every effort on your behalf to address your complaint with the third party.
- What happens if I meet someone during the Flight? Can I get a refund for the unused Flights?
No, but your Flights will remain valid for the duration of your membership.
Part of your initial fee includes annual membership. As long as you maintain your membership you will not have to complete the enrollment process again. In addition, any unused Flights you have will remain active for you to use. The cost to renew your annual membership is only $30.
Enrollment is the process all individuals go through to become a member. The enrollment process is quick and easy. When you first join Matches That Matter there are three steps: 1) you must complete the profile questionnaire and select the type of activities you would like participate in (total time 15-30 minutes), 2) we will conduct a felony and sexual predator background check (Note: We do not run a credit check.) 3) once the questionnaire and background check is completed we will contact you for an interview. After all three steps are completed you will be a full member of Matches That Matter.
We then load your profile and activity interest information into our matching algorithm and you will then be offered a Flight where you will meet 6 potential partners in a low key environment while doing something great for the community.
- How is Matches That Matter™ different than other dating services?
Matches That Matter™ is not an online dating service. We do not rely on online profiles. We run background checks and conduct private interviews. We arrange group activities. We believe that the best connections are made face to face, in a low-pressure environment.
- How do I get a date with the Matches That Matter™ service?
The Matches That Matter™ Way! We provide opportunities for singles over 40 to meet and work together on projects. By organizing small groups of compatible singles, we stack the deck in your favor.
Your Flight group will meet several times, typically three times in three weeks. When you meet someone you are interested in, you can exchange contact information directly. If you miss one chance, you’ll have another, and we can always help.
- Why is Matches That Matter™ only available for singles over 40?
There are fewer outlets for meeting people over 40. Lifestyles are different now. Traditional dating techniques we used in our youth are less available, carry negative connotations (going to bars, for instance), or simply don’t work. We might meet people through friends, through our community or through work. Yet many of us find meeting people, organizing schedules and dates difficult.
- Why are there no online profiles?
Online dating has proven to be seductive in its promise to help you find someone quickly. But, people’s real world experiences have proven frustrating and misleading. Dating profiles are attractive to computers, not people.
We remove the misunderstandings, biases and assumptions that are so common with online services. At Matches That Matter™, we do the work for you. We get to know you—your interests, your likes, your criteria. We use our expertise to assemble groups of compatible members for our small group activities.
- Why should I pay for a service that sets up volunteer work? I can volunteer for free.
You are not paying only to volunteer you are paying to meet interesting, compatible, screened singles. Our Matches That Matter™ service is so much more than simply volunteering. We use the activities that support local community and non-profit groups as a platform to help you meet eligible singles. We also will provide social, educational and cultural activities.
At Matches That Matter™ events, we help you find compatible singles over 40 who are also looking for a romantic partner. We do all the planning and screening. You simply show up, participate and have a great time.