Your privacy and safety are our top priorities
Q. How do you collect information about me?
A. In order to provide our services, we collect information from various sources. We obtain information that you provide from your online request for our services. Examples include your name, address, and phone number. As described in the Member Agreement, we order a background check for every Member through a third party service provider. We also collect personal information about you when you voluntarily complete a Member profile questionnaire, and during your interview.
Q. How do you use the information you collect about me?
A. We may use the information we collect to:
- Communicate with you via mail, telephone or email.
- Deliver services that you have requested.
- Manage your account and provide customer service.
- Verify your eligibility for services provided through our website.
- Process payments for services requested on our website.
- Perform analysis about your use of our services.
Q. How do you protect information about me?
A. We take appropriate steps to safeguard your privacy:
- We have developed physical, electronic and procedural controls to help protect your information from unauthorized access.
- We restrict access to personal information only to employees and contractors who need that information to complete permitted business functions.
Q. Do you share information about me with other companies?
A. We do not sell or share your information for marketing purposes. We share personal information about you under very limited circumstances:
- To protect against fraud.
- To satisfy any applicable law or enforceable government request.
- To gain opt-in consent that is required for the sharing of any personal information.
Q. Do you share information about me with vendors, community benefit organizations or other Matches That Matter™ Members?
A. We do not share personal information about you without your consent. Our non-profit partners may require volunteer lists and/or release forms from our Members. In that instance, we will provide the first and last names only for the specific attendees of the Flight.
Q. Who can I contact about privacy grievances?
A. We request that you allow us an opportunity to address and rectify any complaint or grievance. Please call or email us at 888-713-7779 or firstname.lastname@example.org.
In accordance with California Civil Code Sec. 1789.3, California resident users may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone at 916-445-1254; or by email to email@example.com.
A. You may contact us by:Email: firstname.lastname@example.org
Phone: 510-496-0040 or 888-713-7779
In dating, as in life, your sound judgment and instincts are necessary to protect yourself. There is no substitute for acting with caution when getting to know someone new. Here are some essential 'rules-of-the-road' for safely navigating any relationship.
Always Use Your Judgment
Although Matches That Matter™ does its best to screen Members, as with any personal interaction, it is always possible for people to misrepresent themselves. Assessing an individual’s truthfulness and honesty is ultimately your responsibility. Don't ignore any facts that seem inconsistent or "off."
Trust your instincts and remember that you have control over the situation. If someone says things that raise your suspicions, consider ending the relationship. If you’re out on a date and you feel uncomfortable, leave.
These behaviors are red flags when you’re getting to know someone new:
- Asks for assistance with personal transactions (depositing funds, shipping merchandise, etc).
- Reports a sudden personal crisis and pressures you to provide financial assistance. Be especially wary if the person’s demands become increasingly aggressive.
- Asks inappropriate questions.
- Tells inconsistent or grandiose stories.
- Asks for money, goods or any similar type of assistance.
- Gives vague answers to specific questions.
- Urges you to compromise your principles.
- Constantly blames others for troubles in his or her life.
- Insists on getting overly close, very fast.
NEVER share financial or personal information
NEVER give out your credit card number or bank information.
NEVER share your social security number, mother's maiden name, or other private information that can be used to access your financial information.
Immediately stop communicating with anyone who pressures you for personal or financial information or attempts in any way to trick you into revealing it.
Listen to Your Intuition
While we screen our Members against public sex offender and criminal registries in the United States, registries can be incomplete or inaccurate. Some crimes go unreported and perpetrators are not always convicted. Regardless of the connection you feel with any individual, we encourage you to use common sense. Pay attention to the details someone shares with you. If you find anything that doesn't seem to add up, follow your intuition and stop dating that person.
Be Cautious When Sharing Personal Information
We strongly encourage you to be cautious when sharing your phone number, home, and email addresses. Once you've given out personal information, you cannot take it back.
Before you share phone numbers, make sure you have discussed the need to respect each other's privacy. If either of you decide to end the relationship in the future, agree not to use the phone number as a means to pursue an unwanted relationship. For added security, we suggest using your phone's privacy features when you call, like private number blocking.
Take Your Time
While our process accelerates one's sense of comfort and intimacy, we can't stress enough how important it is for you to take your time getting to know individuals.
It is vital to get to know each other in a deep, revealing and meaningful way by sharing a broad base of experiences together. The more experiences you share, the better your chances of avoiding hidden and sometimes, unpleasant surprises. So allow time for a variety of experiences to occur, particularly in your everyday routines. Move slowly and pay attention to the reality of your new relationship.
Make Your First Date Safe and Successful
Dating someone you meet on a Flight is exciting. Have fun and explore the level of chemistry you share with your date, but don't let high hopes cloud your ability to exercise reasonable caution.
- Meet in a public place at a decent hour during which lots of people will be around. Lunch dates work especially well.
- Limit alcohol consumption or abstain entirely until you know the person better.
- Use your own transportation, even when meeting someone who lives a great distance away from you. Never agree to be picked up at your home. It's never a good idea to get into someone's personal vehicle on a first date. Wherever possible, drive yourself or take a taxi.
- Tell at least one friend or family member about your plans and when you will return. Arrange to check in with them after each of the first few dates.
- Carry a fully charged mobile phone with easily accessible emergency numbers.
- Don't leave unattended personal belongings such as purses, wallets, or jackets with pockets that may contain items that could reveal personal information about you, such as a driver's license, credit cards and ATM receipts.
- Don’t meet at your house or place of work or give that information out until you have had a good opportunity to know the other person better.
- Don’t go home with someone, even if it feels like everything is going great. You have not spent enough time with them to assess whether your safety is at risk.
Always be Respectful and Kind
Always be respectful and treat individuals, as you would want to be treated. Not every person is going to be right for you so ending the dating relationship and having the communication between you come to a close is a natural and healthy part of the process.
Matches That Matter™ is about bringing two compatible people together who can hopefully build a solid foundation from which a long-term relationship will have a high probability of success. You still need to carefully consider whether this particular person is one with whom you would like to further a relationship. If you feel the need to end communication, then be honest, direct and polite. The sooner you make this determination, the better for both of you.
If an individual feels the need to end communication with you, please respect their wishes.
Report Concerns About an Individual to email@example.com
We take Member complaints seriously. If you have concerns about a particular person, please do not hesitate to contact us so that appropriate steps can be taken to keep our community safe.
We hope these guidelines will help to make your Matches That Matter™ experience a success, and that you will find your romantic partner as so many others before you have done.